Return & Refund Policy

Overview

We are dedicated to ensuring your satisfaction here at CialisDubai. Therefore, we provide a quick refund process of 2–3 days for products that meet our eligibility requirements if you are dissatisfied with your transaction.

 

Refund & Exchange Timeline

Once we receive and confirm your returned product, refund processing or exchange initiation will start within 2–3 days.
Additionally, we handle everything quickly to give you an easy and stress-free shopping experience.

 

Eligibility for Refund or Exchange

We only accept exchanges and returns for refills. Specifically:

• Requests must be submitted within 2–3 days of receiving the item.
  
  
• Moreover, your proof of purchase must be valid, including order number, invoice, or receipt.
  
  
• The item must arrive with intact seals and undamaged packaging.
  Please note that for safety and hygiene reasons, we do not accept returns for products that have been opened or used.
  
  

 

How to Request a Refund or Exchange

• First, reach out to our support team within 3 days of your delivery date.
  
  
• Then, provide your reasons for return along with your order number and any required information.
  
  
• Next, ship your sealed item to the specified return address.
  
  
• Finally, once we review and approve the returned product, you will receive your refund or exchange within 2–3 days.
  
  

 

Non-Returnable Items

Due to safety and hygiene concerns, the following items are not eligible for refunds or returns:

• Used or opened products
  
  
• Items that show damage or evidence of tampering
  
  
• Products returned without their original packaging
  
  
• Refund requests for orders placed more than 2–3 days ago
  
  

 

Refund Method

Refunds will be issued directly to the same payment card used for the order.
Please note that we need 2–3 days to process all transactions, and banking/digital wallet processing times may vary.

 

Contact Us

For returns and exchanges, please contact us via:

• Phone: +971 505 911 853
  
  
• Email: info@cialisdubai.com
  
  

Our team will guide you through the easy return or exchange process quickly and efficiently.

 

Important Note

We recommend checking the contents of your shipment upon arrival. Furthermore, contact us without delay if you notice any issues with packaging, product condition, or if the item is incorrect. This ensures that we can provide prompt support and resolve any concerns immediately

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